Did you receive this FCA Recall letter?

If you have recently received this recall letter from Fiat Chrysler Automobiles, it is important you bring your vehicle into our dealership as soon as possible. In order to ensure that your vehicle is safe, we provide you with a few options.

  1. FCA US will repair your vehicle free of charge (parts and labor)
  2. FCA US will repurchase your vehicle per the terms of the Consent Order
  3. Through January 4, 2016, you can trade in your vehicle for a new Chrysler / Jeep / Dodge / Ram / or Fiat vehicle and receive an additional incentive offer of $2,000* towards the purchase of a new Ram Truck or $1,000* towards the purchase of a new Dodge / Jeep / Chrysler / or Fiat vehicle.

To get started with your recall, please fill out the form on this page or call (888) 450-0592

What if I didn't receive the recall letter?

If you did not receive this letter, we would be happy to run a VIN Recall check for your vehicle. It never hurts to double check. Use the form on this page to send of your vehicle information and we will get back to you with your results.

The attached letter is an example of what the factory will be sending out. You may have received it or will be receiving it shortly
STEERING LINKAGE

IMPORTANT SAFETY RECALL

R16 / NHTSA 13V-527

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Dear: (Name)

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2008 through 2012 model year RAM 4500/5500 Cab Chassis trucks. This is a follow up to an earlier communication. FCA urges you to schedule your service appointment to have the recall remedy completed.

The problem is...

The left tie rod ball stud on your truck may fracture under certain driving conditions. This could cause a loss of directional control and/or a crash without warning.

What your dealer will do...

In an effort to remedy this condition and to satisfy our requirements under a Consent Order with the National Highway Traffic Safety Administration, FCA US offers you one of the following options:
  1. FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will inspect the steering linkage on your truck and replace steering linkage if required. The inspection will take less than ½ hour. If linkage replacement is required, the work will take an additional 1 hour to complete. However, additional time may be necessary depending on service schedules. For your inconvenience, we will provide you with a $100 unrestricted gift card. This option is available now.
  2. FCA US will repurchase your vehicle per the terms of the Consent Order. We are currently developing a repurchase process that will determine the fair market value of your vehicle based on mileage and condition. If you elect this option, you will be entitled to the fair market value (less any modifications) plus 10%. Please visit www.fcarecall.com for information on calculating a preliminary estimate of the fair market value of your vehicle. We expect this calculator to be available by September 1, 2015. You may contact your local dealer on or after October 1, 2015 to arrange for a final appraisal of your vehicle. This option will be available beginning
    3. October 1, 2015.
  3. Through January 4, 2016, you can trade in your vehicle for a new Chrysler / Dodge/ Jeep / Fiat or Ram vehicle and receive an additional incentive offer of $2,000 towards the purchase of a new Ram Truck or $1,000 towards the purchase of a new Dodge / Jeep / Chrysler or Fiat vehicle. This offer will be in addition to all other incentives available at the time of purchase. This option is available now through January 4, 2016.

What you must do to ensure your safety...

Simply contact your Chrysler, Jeep, Dodge or Ram dealer immediately to schedule a service or sales appointment for Options 1 or 3 above. Ask the dealer to hold the parts for your vehicle or to order them before your appointment. For Option 2, please contact your Chrysler, Jeep or Dodge dealer on or after October 1, 2015 to arrange for a final appraisal of your specific vehicle. Please bring this letter with you to your dealer.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either recalls.mopar.com or 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the card apply to you or your vehicle. If you have further questions go to recalls.mopar.com.

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you've had previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.

If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov.

We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Services / Field Operations
FCA US LLC

Recall Letter - Let us help you

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FCA Recall DetailsVIN RECALL LOOKUPService Department
*Eligible trade-in vehicles, upon trade-in, must have the n08/N49/R16 recall(s) completed by the participating dealership.  In order to be eligible for this incentive offer, the retail customer must meet all eligibility requirements, must be names on the Title/and/or Owner's Registration on a retail contract and possess a clean title for trade-in.