Aug. 12, 2015: We've reviewed many news articles and took the time to read through the Consent Order issued between FCA and the NHTSA since news about the buyback program broke two weeks ago. As you may know, FCA has been given 60 days to deliver specific details regarding which customers will be eligible for buyback; customers who qualify will be notified directly. What you might not be aware of is that FCA is taking extra measures to assure that similar mistakes don't occur in the future. According to the Consent Order, FCA will "develop new written procedure" for determining safety related defects and notifying NHTSA, dealers, and vehicle owners of such (referred to as "Best Practices"). In addition, FCA will "submit a report detailing [their] training plan" to NHTSA and will, in turn, train the appropriate personnel on the company's Safety Act obligations and, newly established, Best Practices. Training will be provided to FCA at least once each year. Rest assured, FCA will "retain an independent third-party consultant with expertise in corporate process, governance and controls," approved by the NHTSA, for three years. The independent third-party consultant will advise FCA in developing the revised Best Practices and their new Training plan, and NHTSA will have the right to make any modifications they see fit prior to finalization.
So what does all of this mean to you, our valued customer? This means that we, your trusted Dealer, will be provided with information and resources to provide you with the excellent service you deserve in a timelier manner. We will be more educated and you can feel comfortable placing your trust, and continuing to do business, with us. While we await further information on the specific information regarding buyback qualification, we want to make sure that you know we are at your service. Please feel free to call (888) 450-0592 and schedule an appointment for a professional trade appraisal on your vehicle. Love your vehicle and want to hold onto it? Click here to schedule an appointment with our Service Department to have the Recall work performed so that your vehicle is current with safety standards. We look forward to hearing from you soon!
The following video was published on Jul 21, 2015 on YouTube by WIRED magazine. We have the latest security patch software to upgrade your Uconnect system making it invulnerable to hackers. The security software upgrade takes about and hour to install and an appointment is recommended, we value your time and do offer a shuttle service should you need it. Click here to schedule now.
Two hackers have developed a tool that can hijack a Jeep over the internet. WIRED senior writer Andy Greenberg takes the SUV for a spin on the highway while the hackers attack it from miles away. Click here to schedule your software security upgrade now. Want to see if your vehicle might be affected? Click here to enter your VIN on the Uconnect website.
The FCA buy back program applies to the following vehicles, if they have not yet been repaired:278,229 vehicles recalled on February 6, 2013 because of a defect that may cause the axle to lock including the:
In the consent order, FCA US has agreed to additional remedies for three recall campaigns covering approximately half a million vehicles, primarily 2008 through 2012 chassis cab, 2009 through 2011 light duty and 2008 through 2012 heavy-duty Ram Trucks. In each of those campaigns, FCA US will offer to owners whose vehicles have not yet been remedied, as an alternative remedy, to repurchase those vehicles at a price equal to the original purchase price less a reasonable allowance for depreciation plus ten percent. However, customers responding to the recall may continue to keep their vehicles and have them repaired in accordance with the original recall. As of this date, repairs have been completed on well over 60 percent of the subject vehicles, leaving less than two hundred thousand eligible vehicles. As is expressly provided for under the consent order, FCA intends that any vehicles repurchased will be remedied and resold. Call our Dodge Ram Recall Helpline at: (888) 450-0592.
Below you will find a list of the most Frequently Asked Questions about the FIAT Chrysler Automobiles recall buyback program as released by FCA US, published on SaferCar.gov
If you own a recalled vehicle that has not been repaired for the one of the following campaigns, you have two options. You can have your vehicle repaired or get a refund for the vehicle. The refund amount will be the first purchase price minus depreciation, plus a premium of 10 percent more. Chrysler will notify eligible owners in the coming months.
Loosening of the rear axle pinion nut causing loss of vehicle control (NHTSA Recall ID 13V-038):Vehicles under recall:
Failure of the left tie rod assembly resulting in loss of steering control (NHTSA Recall ID 13V-527):Vehicles under recall:
Failure of the left tie rod assembly resulting in loss of steering control (NHTSA Recall ID 13V-529):Vehicles under recall:
If you own a 2006-2008 model years Dodge Ram 1500, 2003-2008 model years Dodge Ram 2500, or 2003-2008 model years Dodge Ram 3500 that was recalled because the left tie rod assembly can fail resulting in loss of steering control (NHTSA Recall ID 13V-528), you are not eligible for an incentive under the Consent Order because you can have your vehicle repaired by a Fiat Chrysler dealer.
If you own a model year 1993-1998 Jeep Grand Cherokee (ZJ) that is under recall due to a defective gas tank that can catch fire if the vehicle is struck from behind (NHTSA Recall ID 13V-252), and have not yet had it fixed, you have two options. You can receive a $100 gift card when you bring your vehicle in for repair or you can trade-in your vehicle.
If you trade-in your vehicle, you will receive a trade-in incentive of $1,000 over the fair market value of the vehicle. The combined total will be credited to the owner to purchase another Fiat Chrysler vehicle.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible for gift cards or trade-in.
If you own a model year 1999-2004 Jeep Grand Cherokee (WJ) and have not yet participated in Fiat Chrysler's service campaign, you are eligible to receive a $100 gift card when you bring your vehicle in for inspection. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015.
If you own a model year 2002-2007 Jeep Liberty (KJ), and have not yet repaired your vehicle, you are eligible to receive a $100 gift card when you bring your vehicle in for repair. Your vehicle is not eligible for trade-in under the Consent Order. However, you may contact Chrysler directly to find out if they are offering further incentives.
Chrysler will notify all eligible customers no later than August 24, 2015. Vehicles that have already received the recall remedy are not eligible to receive gift cards.
If your vehicle has been remedied it is safe to use. While your vehicle is not eligible for trade-in under the Consent Order, you may contact us to find out if they are offering further incentives.
Larry H. Miller Dodge Ram Avondale